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Installation and Maintenance
Volume
Octel Overture 200/300 Serenade 3.0
PB60014–01
Number
of times callers transferred out onto the network.
Progress of Calls to Extensions
If
the initial or subsequent action taken by the caller requires the Octel Overture 200/300 to place a call,
responses to that call are detailed below
. Also included is the number of logon requests that were
successfully completed.
This category can include
-
Number of answered calls.
- W
ith Adaptive Integration, COS Attribute 15 — TRANSFER T
O A
RINGING EXTENSION, pegs as ANSWERED when the call is
transferred.
Number of calls placed that were not answered, including:
-
Number of normal calls to an extension resulting in ring-no-answer
,
including first caller to a FIFO queue extension.
-
Number of DID calls that intercepted on ring-no-answer
.
-
Number of PBX integration calls that forwarded on ring-no-answer
.
(This applies to PBXs that provide information on why the call
forwarded. Northern T
elecom SL-1 and ROLM switches
do not
provide this information.)
-
Number of times the Octel Overture 200/300 attempted to place a call
but did not get dial tone at the port.
Number of calls placed to busy extensions, including
-
Number of normal calls to a busy extension, including first caller to a
FIFO queue extension.
-
Number of DID calls that intercepted on busy
.
-
Number of PBX integration calls that forwarded on busy
. (This applies
to PBXs that provide information on why the call forwarded. Northern
T
elecom SL-1 switches
do not
provide this information.)
-
Number of times a personal mailbox greeting was played and no call
was placed (normal greeting operation). Also included in this category
are calls to unavailable extensions, and calls to extensions that forward
back to a Secondary Answering mode port and integration calls where
a call record indicates an “all forward” condition.
-
Number of times an Extended Absence Greeting is played to an
external caller
.
-
Number of times OctelForms
t
scripted prompt greeting mailbox was
called (without COS Attribute 6 — CALL FIRST BEFORE PLA
YING
GREETING).
-
Number of times a valid account code was entered.
TRANSFERRED CALL TO
NETWORK
(Peg 137)
ANSWERED
(Peg 46)
RING-NO-ANSWER
(Peg 35)
BUSY
(Peg134)
GREETING PLAYED
(NO CALL)
(Pegs 144, 39, 98, and 162)