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Installation and Maintenance
Volume
Octel Overture 200/300 Serenade 3.0
PB60014–01
- With
Adaptive Integration, every time a call is forwarded to the Octel
Overture 200/300.
-
Number of times callers dialed an account code.
-
Number of times callers dialed extensions or digits to call out on the
network.
Number of integrated calls that forwarded in.
Number of calls placed that were not answered.
Number of calls placed to a busy extension.
Number of calls placed to an All Forwarded condition.
Number of times callers did nothing (e.g., rotary dial) and were transferred
to attendant or intercept position.
Number of times callers pressed
0
and were transferred to attendant or
intercept position.
Number of times callers left a message as an initial action. This also
includes instances where Next Mailbox gives the caller a greeting and takes
a message without the caller entering any digits.
Number of times callers pressed
#
to enter a mailbox (includes successful
and unsuccessful logons).
Number of times callers pressed
*
to make a Quick Message.
Number of times caller identified itself as a Network system. That is, the
call was from another network location.
Number of times caller identified itself as a DID/E&M system. That is, the
call was intercepted by the Octel Overture 200/300DID/E&M Interface.
Miscellaneous category including
-
Caller dialed
9
9
.
-
Port called a CX port (extension forwarded to the Octel Overture
200/300).
-
Caller dialed invalid first digit (e.g.,
9
).
-
Caller disconnected (detected hang-up events or from DID Interface).
-
Caller has not taken initial action.
INTEGRATION
RNA FORWARD
BUSY FORWARD
ALL FORWARD
DEFAULTED TO
ASSISTANCE
DIALED FOR
ASSISTANCE
0
LEFT A MESSAGE
AT THE TONE
PRESSED
TO LOG ON
#
T
O MAKE A
QUICK MESSAGE
*
CALLER WAS A
NETWORK UNIT
CALLER WAS A
DID/E&M UNIT
OTHER