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5-7
Octel Overture 200/300 Serenade 3.0
PB60014–01
Call Summary
The
Call Summary portion of the System Performance report shows the stages of calls and actions of
callers into the Octel Overture 200/300. The calls include the following:
-
Callers attempting to reach extensions.
-
People calling into mailboxes.
-
Other calls answered (such as calls from other network locations and calls from the DID Interface).
Information is reported in three stages:
- Caller’
s initial action.
- Caller’
s subsequent actions.
-
Progress of calls to extensions.
The following sections describe the activities reported within each of the three stages. Also included are
the traf
fic peg(s) used as the source for each field.
Caller’s Initial Action
This
section displays callers’ initial action upon reaching the Octel Overture 200/300. If a category
relates to a traf
fic peg, the peg is indicated in parentheses.
An integrated call that has generated a call record, pegs under Caller
’
s Initial Action, Dialed Extension or
Digits. The call record is considered the initial action taken.
This category can include
-
Number of times callers dialed a defined first digit from 1–8.
-
Number of times callers were sent directly to Next Mailbox without
dialing.
-
Number of times callers dialed an account code.
-
Number of times callers dialed extensions or digits to call out on the
network.
- W
ith Integration
-
Call forwarded calls with call record
-
Direct internal call to the Octel Overture 200/300 with call record
-
Forwarded call to the Octel Overture 200/300 with call record
-
Direct external call to the Octel Overture 200/300 with call record
Number of times callers did nothing (e.g., rotary dial) and were transferred
to attendant or intercept position.
.
If the call is integrated with a call record, default to assistance is
pegged under Subsequent Actions.
DIALED EXTENSION OR
DIGITS
(Peg 129)
DEFAULTED TO
ASSISTANCE
(Peg 138)