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5-9
Octel Overture 200/300 Serenade 3.0
PB60014–01
Total
calls answered by the Octel Overture 200/300.
.
If the System Performance report or traf
fic pegs were last cleared
while calls were in progress, this value may be lar
ger than peg 1.
However
, the value printed in the System Performance report always
reflects the correct value.
Subsequent Actions
After
completing the initial action, (i.e., caller left a message at the tone), another action is taken.
Subsequent actions are described below
.
This category can include
-
Number of times callers dialed a defined first digit from 1 to 8.
-
Number of times callers went to Next Mailbox.
-
Number of times callers dialed an extension or digit to stay in queue.
-
Number of times a direct internal caller dialed an extension or digit.
This category can include
-
Number of times callers were transferred to attendant or intercept
position after dialing too many invalid extensions.
-
Number of callers that remain on the line for assistance, whether or
not a message was left when System Parameter 77 — PBX
PROVIDES MOMENT
AR
Y DISCONNECT
, is set to YES. (Adaptive
Integration)
-
Calls intercepted by DID or E&M Interface Modules that defaulted to
assistance, whether or not a message was left.
-
Number of network calls sent to assistance.
-
Autotransfer to assistance (includes Personal Assistant).
Number of times callers pressed
0
and were transferred to
attendant/intercept position or Personal Assistant.
Number of times callers left message after busy/no answer/greeting.
Number of times callers pressed
#
to enter a mailbox (includes successful
and unsuccessful logons).
W
ith Adaptive Integration, the number of times a direct internal caller
pressed
#
to logon.
Number of times callers pressed
*
to make a Quick Message.
TOTAL CALLS
INTO SYSTEM
(Peg 1)
DIALED EXTENSION OR
DIGITS
(Peg 130)
SENT TO
ASSISTANCE
(Peg 139)
DIALED FOR
ASSISTANCE
(Peg 128)
0
LEFT A MESSAGE
AT THE TONE
(Peg 141)
PRESSED
TO LOG ON
(Peg 132)
#
PRESSED TO MAKE A
QUICK MESSAGE
(Peg 134)
*