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DMA Operations Guide System Log Files
356 Polycom, Inc.
See also:
“Alerts” on page 338
Alert 7001
Failed registration data incomplete: <cluster> history limited to <n.n> hours.
Registration data retention settings are too low for the system to determine the
number of failed registrations in the past 24 hours.
Click the link to go to the History Retention Settings page and increase the
number of registration records to retain on each cluster.
See also:
“Alerts” on page 338
System Log Files
The System Log Files page lists the available system log file archives and lets
you run the following Action list commands:
•Roll Logs — Closes and archives the current log files and starts new log
files. If you have a supercluster, you’re prompted to choose the cluster
whose log files you want to roll.
• Download Active Logs — Creates and downloads an archive that
contains snapshots of the current log files, but doesn’t close the current log
files. If your system is a two-server cluster, in the File Download dialog
box you can select which server’s logs to download.
• Download Archived Logs — Downloads the selected log file archive.
• Delete Archived Logs —Deletes the selected log file archive. Only users
with the Auditor role can delete archives, and only archives that have been
downloaded can be deleted.
• Show Download History — Displays the Download History list for the
selected log file archive, showing who downloaded the archive and when.
This command is only available if the selected archive has been
downloaded.
You can change the logging level, rolling frequency, and retention period at
Admin > Local Cluster > Logging Settings. See “Logging Settings” on
page 70.
The archives are Gzip-compressed tar files. Each archive contains a number of
individual log files.
The detailed technical data in the log files is not useful to you, but can help
Polycom Global Services resolve problems and provide technical support for
your system.