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Shared Number Dialing Conference Manager Configuration
Polycom, Inc. 205
The Shared Number Dialing page lists the VEQs available on the system and
enables you to add, edit and delete VEQs. The following table describes the
fields on the page.
See also:
“Add Virtual Entry Queue Dialog Box” on page 205
“Add Direct Dial Virtual Entry Queue Dialog Box” on page 206
“Edit Virtual Entry Queue Dialog Box” on page 207
“Edit Direct Dial Virtual Entry Queue Dialog Box” on page 207
“Conference Templates” on page 179
“Conference Settings” on page 177
Add Virtual Entry Queue Dialog Box
Lets you add a virtual entry queue (VEQ) to the list of configured VEQs on the
Shared Number Dialing page. The table below describes the fields in the
dialog box.
Note
The entry queues created for shared number dialing must have the IVR service
provider only setting selected. See your Polycom RMX documentation.
When selecting an MCU to handle IVR for a VEQ, the Polycom DMA system
chooses from among those that have the RMX entry queue specified for that VEQ,
without regard to MCU pool orders.
As with conference profiles, it’s up to you to ensure that the RMX entry queue is
available on the MCUs to be used and that it’s the same on each MCU.
Table 8-5 Fields on the Shared Number Dialing page
Field Description
Virtual Entry Queue The VEQ number, such as 12345, or Direct Dial.
Dial-In # The complete dial string, for this VEQ. For instance, if
the system uses the prefix 71, this might be 7112345.
Description Typically, a description of the IVR experience, such as
which language is used.
VMR Entry Attempts The number of times a caller can enter an invalid VMR
number before the system rejects the call.
RMX Entry Queue The name of the RMX entry queue (IVR experience) to
be used for callers to this VEQ.