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DMA Operations Guide Alerts
352 Polycom, Inc.
Create a new backup and download it, and then contact Polycom Global
Services.
See also:
“Alerts” on page 338
Alert 3406
Server <server> CPU utilization > 75%.
The specified server’s CPU and/or I/O bandwidth usage is exceptionally
high.
This can be caused by activities such as backup creation, CDR downloading,
logging at too high a level, or refreshing an extremely large Active Directory
cache.
The cause may also be a system health problem or a runaway process. Go to
Maintenance > Troubleshooting Utilities > Top to see if a process is
monopolizing CPU resources.
Create a new backup and download it, and then contact Polycom Global
Services.
See also:
“Alerts” on page 338
Alert 3601
Cluster <cluster>: System version differs between servers.
The specified cluster is supposed to have two servers, but a software version
mismatch makes it impossible for them to form a redundant two-server
cluster.
Possible explanations:
• Someone upgraded one server of the cluster while the other was turned off
or otherwise unavailable.
• An expansion server was added to a single-server cluster, but the new
server wasn’t patched to the same software level as the existing server.
• An RMA replacement server wasn’t patched to the same software level as
the existing server.
If you’re logged into that cluster, click the link to go to the Software Upgrade
page. If not, log into that cluster and go to Maintenance > Software Upgrade.
Check Operation History.
Log into the physical address of the server that was unable to join the cluster
and upgrade it to match the other server. After it restarts, it will join the cluster.