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Cisco Broadband Access Center 3.8 Administrator Guide
OL-27172-01
Chapter 21 Troubleshooting Broadband Access Center
Logging
We recommend that you keep the RDU logging level at the Warning level to help maintain a steady
operations state. The Information level is recommended to be used with caution if you need to maintain
steady state performance during debug operations.
You should exercise caution when running with the Information level set because this creates a great
number of log entries, which in itself can adversely impact performance.
Note The RDU process has to be up to execute the log level tool. Also, you must be a privileged user to run
this tool by using the setLogLevel.sh command.
Using the RDU Log Level Tool
All examples assume that the user name for the RDU is bacadmin, the password for the RDU is
changeme, and the RDU server is up.
Enter this command to run the RDU log level tool:
setLogLevel.sh [0..6] [-help] [-show] [-default] [-debug]
where:
• -[0..6]—Identifies the logging level to be used. For a list of available levels, see Table 21-2.
• -help—Displays help for the tool.
• -show—Displays the current log level set for the RDU server.
• -default—Sets the RDU to the installation default level 5 (notification).
• -debug— Sets an interactive mode to enable or disable tracing categories for RDU server.
Note You should only enable the debug settings that the Cisco support staff recommends.
You can also use this tool to perform these functions:
• Setting the RDU Log Level, page 21-6
• Viewing the RDU’s Current Log Level, page 21-7
Setting the RDU Log Level
You can use this tool to change the logging level from one value to any other value.
The following example illustrates how to set the RDU logging level to the warning level, as indicated by
the number 4 in the setLogLevel.sh command. The actual log level set is not important for the procedure,
it can be interchanged as required.
To set the RDU logging level:
Step 1 Change directory to BPR_HOME/rdu/bin.
Step 2 Run the RDU log level tool using this command:
setLogLevel.sh 4
This prompt appears:
Please type RDU username: