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Cisco Broadband Access Center 3.8 Administrator Guide
OL-27172-01
Chapter 21 Troubleshooting Broadband Access Center
Logging
RDU Logs
The RDU has two logs that it maintains in the BPR_DATA/rdu/logs directory:
• rdu.log—Records all RDU events according to the configured logging severity level. (See Setting
the RDU Log Level, page 21-6, for instructions on setting the default log levels.) To view rdu.log,
see Viewing the rdu.log File, page 21-5.
• audit.log—Records all high-level changes to the Cisco BAC configuration or functionality including
the user who made the change. To view audit.log, see Viewing the audit.log File, page 21-5.
• troubleshooting.log—Records detailed device information for troubleshooting a specific device, or
a group of devices without turning logging on, and without searching through log files for device-
or group-specific information. To view troubleshooting.log from the administrator user interface,
see Viewing Device Troubleshooting Log, page 8-12.
• perfstats.log—Records device performance statistics to help troubleshoot issues related to system
performance. For more information, see Monitoring Cisco Broadband Access Center, page 11-1.
Viewing the rdu.log File
You can use any text processor to view the rdu.log file. In addition, you can view the log file from the
administrator user interface. To do this:
Step 1 Choose the RDU tab under Servers.
The View Regional Distribution Unit Details page appears.
Step 2 Click the View Details icon ( ) corresponding to RDU Log File.
The View Log File Contents page appears, displaying data from rdu.log.
Viewing the audit.log File
You can use any text processor to view the audit.log file. In addition, you can view the log file from the
administrator user interface. To do this:
Step 1 Choose the RDU tab under Servers.
The View Regional Distribution Unit Details page appears.
Step 2 Click the View Details icon corresponding to Audit Log File.
The View Log File Contents page appears, displaying data from audit.log.
The RDU Log Level Tool
Use the RDU log level tool to change the current log level of the RDU from the command line, using the
setLogLevel.sh command. This tool is located in the BPR_HOME/rdu/bin directory. Table 21-2
identifies the available log levels and the types of message written to the log file when enabled.