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CHAPTER
8-1
Cisco Broadband Access Center 3.8 Administrator Guide
OL-27172-01
8
CPE History and Troubleshooting
This chapter describes how to troubleshoot the device using device information.
This chapter includes the following sections:
• Device History, page 8-1
• Device Faults, page 8-6
• Device Troubleshooting, page 8-9
Device History
This section describes the Device History feature, which provides a detailed history of significant events
that occur in a device-provisioning lifecycle. This feature can be helpful for troubleshooting.
You can view device history through the API or through the administrator user interface.
• To retrieve the history of a specific device, invoke the following API:
com.cisco.provisioning.cpe.api.ipdevice.history getHistory (DeviceID deviceID)
• To retrieve the history of a specific device using the administrator user interface, see Viewing Device
History, page 16-12.
Table 8-1 details the specific record types supported by the Cisco BAC Device History feature:
Table 8-1 Supported Device History Records
Record Type Description Message Format
AddedAutomatically Recorded when a previously
unregistered device is automatically
added to Cisco BAC after contacting the
DPE.
time: Device record was
automatically created.
Example:
Tue Jul 11 18:41:42 EDT 2006:
Device record was automatically created.
AddedViaAPI Recorded when a device is added to
Cisco BAC by using the client API.
time: Device record was added
via API by user username.
Example:
Tue Jul 11 18:41:42 EDT 2006:
Device record was added via API by user "admin".