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8-8
Cisco Broadband Access Center 3.8 Administrator Guide
OL-27172-01
Chapter 8 CPE History and Troubleshooting
Device Faults
• Servers > DPEs > Manage Device Provisioning Engines > View Device Provisioning Engines
Details—Displays the number of devices with faults, if any. Against Device with Faults, click the
View Details icon. The Device Details page appears, detailing device fault statistics at the DPE
level.
Note The Device with Faults option, along with the View Details icon, appears on the View
Device Provisioning Engines Details page only if there are devices with faults.
• Devices > Manage Devices > Device Details—Displays the last fault, if any, for the selected device,
as described in Figure 8-1.
Figure 8-1 Fault Description on Device Details Page
Cisco BAC maintains details of the most recent device with fault at each server. On account of DPE
redundancy, a specific device over time will contact multiple DPEs, and may make it to a fault list on
one or each of those DPEs.
The same device may also have recurring faults at the RDU. Cisco BAC provides an aggregated view of
device faults at all servers. However on each server, no more than one fault for each device is tracked at
any given time. Any device with faults is removed from the memory when it expires.
You can configure the number of faults to be displayed on this page in the DPE using the property
/dpe/DeviceFaultCount. The default value of this property is 1000.