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4535 612 34161 HD3 Service Manual Page 141
CSIP Level 1 Troubleshooting: Introduction
9 Troubleshooting
Introduction
This section provides information about the following topics:
• Troubleshooting (page 141)
• Backing up and restoring system information (page 151)
• Loading application and device driver software (page 151)
• Managing system options (page 151)
• Viewing system information and logs (page 152)
Warnings and
Cautions
Review Section 3, “Safety” before continuing. Also follow any additional warnings and cautions
contained in this section. Before taking any action that might cause data to be lost, back up data
as described in “Backing Up and Restoring” on page 151.
All Trouble-
shooting
Starts Here
Reviewing and applying the following basic guidelines can produce effective troubleshooting and
responsible call resolution. Even an experienced and successful troubleshooter who can solve
problems without stepping through the Effective Problem-Solving Checklist (Table 9-1), might
find it beneficial to review it. Always make notes as you troubleshoot; if properly communicated,
some or all of the information you discover can help you or others in the future.