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104 Micro Motion
®
Model 2200S Transmitters
Troubleshooting
10.3 Micro Motion customer service
To speak to a customer service representative, contact the Micro Motion customer service department.
Contact information is provided in Section 1.8.
Before contacting Micro Motion customer service, review the troubleshooting information and
procedures in this chapter, and have the results available for discussion with the technician.
10.4 Transmitter does not operate
If the transmitter does not operate at all (i.e., the transmitter is not receiving power and cannot
communicate), perform all of the procedures in Section 10.14.
If the procedures do not indicate a problem with the electrical connections, contact the Micro Motion
customer service department.
10.5 Transmitter does not communicate
If the transmitter does not appear to be communicating, the wiring may be faulty or the
communications device may be incompatible.
• For HART network communications, perform the procedures in Section 10.14.3.
• For communication using a communication device, check the wiring and the communication
device. See Appendix D for ProLink II, or Appendix E for the 375 Field Communicator.
If you can read data from the transmitter but cannot write data (e.g., you cannot start, stop or reset
totalizers or change transmitter configuration), check to see if the transmitter is write-protected, and
disable write-protection if required.
10.6 Zero or calibration failure
If a zero or calibration procedure fails, the transmitter will send a status alarm indicating the cause of
failure. See Section 10.12 for specific remedies for status alarms indicating calibration failure.
Section 10.16 Checking the output wiring and receiving device
Section 10.17 Checking slug flow
Section 10.18 Checking output saturation
Section 10.19 Checking the HART address and Loop Current Mode parameter
Section 10.20 Checking the flow measurement configuration
Section 10.21 Checking the characterization
Section 10.22 Checking the calibration
Section 10.23 Checking the test points
Section 10.24 Checking sensor circuitry
Table 10-1 Troubleshooting topics and locations continued
Section Topic