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Instruction Bulletin
Appendix J Rev. 1.2
May 2005
Rosemount Analytical Inc. A Division of Emerson Process Management Appendices J-13
World Class 3000
RETURNING EQUIPMENT TO THE FACTORY
J-10 If factory repair of equipment is required, pro-
ceed as follows:
a. Secure a return authorization number from
a Rosemount Analytical Sales Office or
Representative before returning the equip-
ment. Equipment must be returned with
complete identification in accordance with
Rosemount instructions or it will not be
accepted.
In no event will Rosemount Analytical be
responsible for equipment without proper
authorization and identification.
b. Carefully pack faulty unit in a sturdy box
with sufficient shock absorbing material to
insure that no additional damage will occur
during shipping.
c. In a cover letter, describe completely:
1. The symptoms from which it was de-
termined that the equipment is faulty.
2. The environment in which the equip-
ment has been operating (housing,
weather, vibration, dust, etc.).
3. Site from which equipment was
removed.
4. Whether warranty service or non-
warranty service is requested.
5. Complete shipping instructions for
return of equipment.
6. Reference the return authorization
number.
d. Enclose a cover letter and purchase order
and ship the faulty equipment according to
the instructions provided in the Rosemount
Analytical Return Authorization, prepaid, to:
PAD Repair Depot Dock C
c/o Emerson Process Management
11100 Brittmoore Park Drive
Houston, TX 77041
If warranty service is requested, the faulty
unit will be carefully inspected and tested at
the factory. If failure was due to conditions
listed in the standard Rosemount Analytical
warranty, the defective unit will be repaired
or replaced at Rosemount Analytical's op-
tion, and an operating unit will be returned
to the customer in accordance with shipping
instructions furnished in the cover letter.
For equipment no longer under warranty,
the equipment will be repaired at the factory
and returned as directed by the purchase
order and shipping instructions.