BMC Software, Inc., Confidential and Proprietary Information
Contents v
Stopping the Server from the Control Panel . . . . . . . . . . . . . . . . 5-12
Stopping the Server using net stop . . . . . . . . . . . . . . . . . . . . . . . 5-12
Verifying Installed and Runtime Files . . . . . . . . . . . . . . . . . . . . . . . . 5-13
Port Lockfiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-15
Where to Go from Here . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-16
Chapter 6 Setting up the Server for Event Monitoring by the Knowledge
Module
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2
How Jobs Are Monitored . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-4
Installation and Configuration Procedural Overview . . . . . . . . . 6-5
Installing the PATROL DB-Admin Knowledge Module . . . . . . . . . . 6-7
Installing the PATROL DB-Admin KM (Unix Host) . . . . . . . . . 6-7
Configuring the PATROL Agent for PATROL DB-Admin Scheduling
(Unix Host) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-9
Installing the PATROL DB-Admin KM (Windows NT Server) . 6-10
Enabling a PATROL Agent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-11
Providing PATROL Agent Information on the pasetup Command
Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-11
Providing PATROL Agent Information to the pasetup Program 6-13
Providing PATROL Agent Information using the Program GUI
(Windows NT Server) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-15
Checking Agent Information (pasetup.ini) . . . . . . . . . . . . . . . . . . . . 6-16
Preventing Agent Time-outs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-17
Chapter 7 Installing Clients
Setting up the Client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-2
Verifying Server Networking . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-3
Preserving an Earlier Version of a Product . . . . . . . . . . . . . . . . . 7-4
Installing the Client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-6
Installing a Client to Run Locally . . . . . . . . . . . . . . . . . . . . . . . . 7-7
Copying the Installation Image to a Network . . . . . . . . . . . . . . . 7-11
Installing the Client onto a Network Drive . . . . . . . . . . . . . . . . . 7-12
Installing to a Workstation that is Connected to a Network . . . . 7-16
Troubleshooting the Client Installation . . . . . . . . . . . . . . . . . . . . . . . 7-19
Maintaining the Client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-19
Changing to a Permanent License . . . . . . . . . . . . . . . . . . . . . . . . 7-20
Adding a Product . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-20
Uninstalling a Client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-21
Reinstalling a Product . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-21
