BMC Software, Inc., Confidential and Proprietary Information
Installing Clients 7-19
Troubleshooting the Client Installation
If your client installation stops abnormally, you should delete any
temporary directories and files that the installation process created before
it terminated. The installation process creates the following temporary
directory and files:
~istmpx.dir (where x is a number)
~ins0433.~mp
~isz0433.~mp
If your TEMP environment variable is set, you can find these files in the
\temp directory. Otherwise, look for them in the \windows directory.
Maintaining the Client
For most installations, you can proceed directly to Chapter 8,
“Configuring and Starting Clients.” At some point however, you may
need to upgrade or change the client. The following sections discuss
• changing to a permanent license
• adding a product
• uninstalling a client
• reinstalling a product
