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AppLock Help
The mobile device won’t switch from Administration mode to end-user mode.
If the configuration is valid for one application but not the other, the switch to end-user mode fails. AppLock stays in
Administration mode and is stopped until the Administrator password is entered.
The hotkey sequence needed is not allowed. What does this mean?
When the Administrator is selecting a hotkey sequence to use when switching user modes, they are not allowed to enter key
combinations that are reserved by installed software applications. Only RFTerm key combinations are validated.
When RFTerm is installed on the mobile device and an RFTerm restricted key sequence is specified as a hotkey sequence by
the Administrator, the following error message is displayed in a message box:
Selected hotkey is not allowed. Please reenter.
When RFTerm is not installed on the mobile device, the RFTerm keys are not restricted from use.
Can’t locate the password that has been set by the administrator?
Contact Technical Assistance for information.
AppLock Error Messages
Any messages whose first word is an ‘ing’ word is output prior to the action described in the message. For example, “Switching
to admin-hotkey press” is logged after the administrator has pressed the hotkey but prior to starting the switch process.
For all operations that can result in an error, an Error level message is displayed when a failure occurs. These messages
contain the word “failure”. These messages have a partner Extended level message that is logged which contains the word
“OK” if the action completed successfully rather than with an error.
For processing level messages, “Enter…” is logged at the beginning of the function specified in the message and “Exit…” is
logged at the end (just before the return) of the function specified in the message.
Message Explanation and/or corrective action Level
Error reading hotkey The hotkey is read but not required by AppLock. LOG_EX
Error reading hotkey;
using default
A hotkey is required. If there is a failure reading the hotkey, the internal factory
default is used.
LOG_ERROR
App Command Line=
<Command line>
Command line of the application being locked
LOG_
PROCESSING
App= <Application
name>
Name of the application being locked
LOG_
PROCESSING
dwProcessID= <#> Device ID of the application being locked LOG_EX
Encrypt exported key len
<#>
Size of encrypt export key LOG_EX
Encrypt password
length= <#>
The length of the encrypted password. LOG_EX
Encrypted data len <#> Length of the encrypted password LOG_EX
hProcess= <#> Handle of the application being locked LOG_EX
Key pressed = <#> A key has been pressed and trapped by the hotkey processing. LOG_EX
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