Service Calibrations
5-37
HP DesignJet 5000 and 5500 Series Printers Service Manual
Calibration Error: 5010 (Service)
Problem
Description:
Too many Black Printhead nozzles not working.
Corrective Action: Try the following:
Recover the Black Printhead (Page 6-15) and if the problem
persists replace the Black Printhead.
Calibration Error: 5011 (Service) and 5012 (Service)
Problem
Description:
Printhead Cleaner detection error.
Corrective Action: Try the following:
Verify Printhead Cleaners are correct type.
Replace the Lens Cover Assembly Page 9-5.
Replace the Carriage Assembly Page 8-46.
Calibration Error: 5013 (Service)
Problem
Description:
Two scans of the pattern do not match each other.
Corrective Action: Try the following:
Replace the Lens Cover Assembly Page 9-5.
Replace the Carriage Assembly Page 8-46.
Calibration Error: 5014 (Service)
Problem
Description:
Could not detect Printhead Cleaner.
Corrective Action: Try the following:
Insert a Printhead Cleaner.
Calibration Error: 5015 (Service)
Problem
Description:
Printhead Cleaner is not correct type.
Corrective Action: Try the following:
Check that the Printhead Cleaner type matches the ink set
installed (Dye or UV).
