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Using Virtual Assist
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SonicWALL SSL VPN 5.5 User Guide
Step 7 The Virtual Assist queue window provides two options:
• Click the information to provide the technician with information about your issue.
• Click the icon next to the Change Name line in the queue window to specify your name. By
default, the computer name is used.
Step 8 When the technician initiates the session, the Virtual Assist toolbar appears in the bottom right
of your screen. The technician now has control of your computer.
Step 9 For information on using Virtual Assist once the session is active, see “Using Virtual Assist”
section on page 106.