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SonicWALL SSL VPN 5.5 User Guide
Step 5 The list of Available Portals is displayed. To connect to a specific portal, select it and click OK.
To have your request be serviceable by all of the portals, click OK without selecting a specific
portal.
Step 6 You may be prompted to enter an Assistance Code.
Step 7 You may be prompted to read and accept a disclaimer. Click OK.
Step 8 A pop-up window indicates that you are in the Virtual Assist queue. The technician will be
alerted that you are ready. Click Cancel to cancel the Virtual Assist request.