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SonicWALL SSL VPN 5.5 User Guide
Step 7 You may be prompted to enter an Assistance Code.
Step 8 You may be prompted to read and accept a disclaimer. Click OK.
Step 9 A pop-up window indicates that you are in the Virtual Assist queue. The technician will be
alerted that you are ready. Click Cancel to cancel the Virtual Assist request.
Step 10 The Virtual Assist queue window provides two options:
• Click Add information to provide the technician with information about your issue.
• Click the icon next to the Request Name line in the queue window to specify your name.
By default, the computer name is used.