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SonicWALL SSL VPN 5.5 User Guide
Launching a Virtual Assist Technician Session
To launch a Virtual Assist technician session to remotely assist customers, perform the
following steps.
Step 1 Launch Virtual Assist and select the Technician Mode.
Step 2 In the Server pulldown menu, select the IP address or domain name of the SonicWALL SRA
appliance.
Step 3 Enter the Username and Password for the technician account on the appliance.
Step 4 Click Login.The Select Domain window displays.
Step 5 Select the Domain that the username is configured for and click OK.