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Using Virtual Assist
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SonicWALL SSL VPN 5.5 User Guide
Note When deleting or over-writing files, the customer is warned and must give the technician
permission unless the technician has clicked the Request Full Control button and the
customer has confirmed.
• New folder creates a new folder in the selected directory.
• Rename renames the selected file or directory.
When a file is transferring, the transfer progress is displayed at the bottom of the File Transfer
window. Click the Exit button to cancel a transfer in progress.
Note File Transfer supports the transfer of single or multiple files. It does not currently support the
transfer of directories. To select multiple files, hold down the Ctrl button while clicking on the
files.
Initiating a Virtual Assist Session from the Customer View
The following sections describe how to use Virtual Assist on the three supported client
platforms:
• “Initiating Virtual Assist on a Windows Client” section on page 95
• “Initiating Virtual Assist on a MacOS Client” section on page 99
• “Initiating Virtual Assist on a Linux Client” section on page 103