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SonicWALL SSL VPN 5.5 User Guide
Initiating Virtual Assist on a Linux Client
Note SonicWALL Virtual Assist is fully tested on the Ubuntu distribution of Linux. It has not been
tested on other Linux distributions.
To launch a Virtual Assist customer session to request help on your Linux computer, perform
the following steps:
Step 1 There are several methods for accessing Virtual Assist:
• Navigate to the URL of the Virtual Assist home page that is provided by your support
technician.
• If you received an email invitation, click on the link in the email or paste the URL into your
Web browser.
• The login page of your Virtual Office may include a direct link to Virtual Assist as shown
below.
• Or you may need to login to the Virtual Office and click the Request Assistance button.
Step 2 You will be prompted to click the Virtual Assist Client Download for Linux button. It will
prompt you to download the “VACLinux.x86.tgz” file. Unpackage the file and run the “Install”
file. You can now launch Virtual Assist either from a shortcut on your desktop or by typing
VirtualAssistGui in the Terminal window.