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SonicWALL SSL VPN 5.5 User Guide
Using Additional Virtual Assist Technician Commands
The Commands pulldown menu in the top left of the Virtual Assist window provides access to
several of the options described above along with additional options.
• Open Remote System Info Window - Opens the System Info Window on the customer’s
computer.
• Open Remote Task Manager Window - Opens the Task Manager on the customer’s
computer.
• Send Ctrl+Alt+Del - Enters Control-Alt-Delete on the customer’s computer.
• Open Remote Run Menu - Opens the Run menu on the customer’s computer.
• Open Remote Start Menu - Opens the Start menu on the customer’s computer.
• Send Alt+Tab to Remote - Enters Alt-Tab on the customer’s computer to toggle between
open windows.
• Ctrl Key Down - Engages the Control key on the customer’s computer.
• Ctrl Key Up - Disengages the Control key on the customer’s computer.
• Alt Key Down - Engages the Alt key on the customer’s computer.
• Alt Key Up - Disengages the Alt key on the customer’s computer.