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Appendix B Page 227
I did a HotSync
operation, but one of my
applications did not
synchronize.
Click the HotSync Manager and choose Custom. Make sure that the
conduit appears on the list and that it is set to Synchronize the files.
See page 201 for details.
I cannot launch the
HotSync Manager.
■ Make sure you are not running another program, such as America
Online, CompuServe, or WinFax, that uses the port you selected
in the Setup dialog box.
■ Reinstall the Palm Desktop software.
I am using Outlook as
my PIM, but I cannot do
a HotSync operation.
■ Click the HotSync Manager and choose Custom. Make sure that
the following Outlook conduits are installed and that the Action is
set to “Synchronize the files” for each conduit: Outlook Contacts,
Outlook Calendar, Outlook Tasks, and Outlook Notes.
■ Reinstall the Palm Desktop software and make sure you select
the option to synchronize with MS Outlook.
I tried to do a wireless
HotSync operation, but
it did not complete
successfully.
Check the following on your computer:
■ Make sure your computer is turned on and that it does not shut
down automatically as part of an energy-saving feature.
■ Make sure the modem connected to your computer is turned on
and is connected to the outgoing phone line.
■ Make sure Modem is checked in the HotSync Manager menu.
■ Make sure the modem you are using with your communicator has
an on-off switch. Your communicator cannot “wake up” a modem
that has an auto-off feature.
■ Make sure the modem is connected properly to a serial port on
your computer and is connected to the incoming phone line.
■ Confirm that the Setup String in the Setup dialog box configures
your modem correctly. You may need to select a different Modem
Type or enter a custom Setup String. Most modems have a Setup
String that causes them to send initial connection sounds to a
speaker. You can use these sounds to check the modem
connection.
■ Confirm that the Speed setting in the Setup dialog box works for
your modem.
■ If you have problems using the As Fast As Possible option or a
specific speed, try using a slower speed.
■ Make sure you are not running another program, such as WinFax,
CompuServe, or America Online, that uses the serial port you
selected in the Setup dialog box.
■ Make sure your modem resets before you try again. (Turn off your
modem, wait a minute, then turn it back on.)