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TROUBLESHOOTING
NOTE: If the actions listed below do not resolve the error, call the OneTouch
®
Customer Care Line at 1 800663-5521.
ERROR POTENTIAL PROBLEM WHAT TO DO
1. Repeat the test with a new test strip and:
◆
If you use bleach to disinfect the meter, before retest-
ing, wipe the meter and contact points with a cloth
moistened with water to remove residual bleach and
thoroughly dry the meter. Failure to remove the excess
bleach may result in an error message ( , ) or an
inaccurately high result.
◆
Recheck the code number entered in the meter and
make sure it matches the code number on the test
strip package.
Note: If you continue to get any error message,
compare the colour of the test strip confirmation dot
to the Colour Chart on the test strip vial. If the glucose
level is very low (2.8 mmol/L) or very high
(19.4 mmol/L), follow the advice of your Healthcare
Professional.
2. If these actions do not resolve the error, call the
OneTouch
®
Customer Care Line at 1 800 663–5521.
The meter detected
a problem with the
electronics.
DCO_05090602A_OTSS_OB_CA_ENG 12/3/03 1:27 PM Page 55