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NOTE: If the actions listed below do not resolve the error, call the OneTouch
®
Customer Care Line at 1 800663-5521.
ERROR POTENTIAL PROBLEM WHAT TO DO
1.
Repeat the test with a new test strip and:
◆
Check the test strip expiration date. Do not use
test strips beyond the expiration or discard
date.
The meter detected
a problem with the
test strip.
Professional Use:
◆
Test the sample with an alternate method.
While awaiting results:
Compare the colour of the test strip confirmation dot
to the Colour Chart on the test strip vial label. If the
glucose level is very low (2.8 mmol/L) or very high
(19.4 mmol/L), take appropriate precautions
immediately.
Before retesting verify that the sample hematocrit is
within range.
◆
If these actions do not resolve the error, call the
OneTouch
®
Customer Care Line at 1 800 663–5521.
The meter detected
a problem with the
colour of the test
strip.
Er 1
continued
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DCO_05090602A_OTSS_OB_CA_ENG 12/3/03 1:27 PM Page 50