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TROUBLESHOOTING
NOTE: If the actions listed below do not resolve the error, call the OneTouch
®
Customer Care Line at 1 800663-5521.
ERROR POTENTIAL PROBLEM WHAT TO DO
1. Repeat the test with a new test strip and:
◆
Apply blood to the pink test square only.
◆
Make sure the confirmation dot turns completely blue.
◆
Insert the test strip within 2 minutes of applying
blood.
Note: If you continue to get any error message, com-
pare the colour of the test strip confirmation dot to the
Colour Chart on the test strip vial. If the glucose level is
very low (2.8 mmol/L) or very high (19.4 mmol/L),
follow the advice of your Healthcare Professional.
◆
Clean the meter and repeat the test with a new test
strip. See Caring for Your Meter for further informa-
tion.
2.
If these actions do not resolve the error, call the
OneTouch
®
Customer Care Line at 1 800 663–5521.
The meter detected
a problem with the
colour of the test
strip.
DCO_05090602A_OTSS_OB_CA_ENG 12/3/03 1:27 PM Page 49