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TROUBLESHOOTING
NOTE: If the actions listed below do not resolve the error, call the OneTouch
®
Customer Care Line at 1 800663-5521.
ERROR POTENTIAL PROBLEM WHAT TO DO
1. Repeat the test with a new test strip and:
◆
Clean the meter, especially the contact points,
before retesting. See Caring for your Meter for
more information.
Note: Before cleaning the meter, compare the colour
of the test strip confirmation dot to the Colour Chart
on the test strip vial. If the glucose level is very low
(2.8 mmol/L) or very high (19.4 mmol/L), follow the
advice of your Healthcare Professional.
◆
Do not move the test strip after you insert it into the
meter. Remove the test strip only when the test is
complete.
2. If these actions do not resolve the error, call the
OneTouch
®
Customer Care Line at 1 800 663–5521.
The meter detected
a problem with the
position of the test
strip.
DCO_05090602A_OTSS_OB_CA_ENG 12/3/03 1:27 PM Page 52