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TROUBLESHOOTING
NOTE: If the actions listed below do not resolve the error, call the OneTouch
®
Customer Care Line at 1 800663-5521.
ERROR POTENTIAL PROBLEM WHAT TO DO
◆
Apply the sample to the pink test square only.
◆
Make sure the confirmation dot turns completely blue.
◆
Wait approximately 1 minute, but not more than 2
minutes, after applying sample before inserting the
test strip into the meter.
◆
Do not alter the test strips.
Note: If you continue to get any error message, compare
the colour of the test strip confirmation dot to the
Colour Chart on the test strip vial. If the glucose level is
very low (2.8 mmol/L) or very high (19.4 mmol/L),
follow the advice of your Healthcare Professional.
◆
Clean the meter and repeat the test with a new
test strip. See Caring for Your Meter for more
information.
2.
If these actions do not resolve the error, call the
OneTouch
®
Customer Care Line at 1 800 663–5521.
The meter detected
a problem with the
test strip.
Er 2
continued
DCO_05090602A_OTSS_OB_CA_ENG 12/3/03 1:27 PM Page 51