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TROUBLESHOOTING
NOTE: If the actions listed below do not resolve the error, call the OneTouch
®
Customer Care Line at 1 800663-5521.
ERROR POTENTIAL PROBLEM WHAT TO DO
1. Repeat the test with a new test strip and:
◆
Clean the meter, especially the grey area inside the
test strip holder, before retesting. See Caring for Your
Meter.
Note: Before cleaning the meter compare the
colour of the test strip confirmation dot to the Colour
Chart on the test strip vial. If the glucose level is
very
low (2.8 mmol/L) or very high (19.4 mmol/L)
, follow the
advice of your Healthcare Professional.
◆
Make sure the test strip holder is fully inserted into
the meter. See Caring for Your Meter for more
information.
◆
Wait for the “Insert test strip” symbol to appear on
the display before inserting the test strip.
2. If these actions do not resolve the error, call the
OneTouch
®
Customer Care Line at 1 800 663–5521.
The meter detected a
problem with the
optical system.
DCO_05090602A_OTSS_OB_CA_ENG 12/3/03 1:27 PM Page 54