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TROUBLESHOOTING
NOTE: If the actions listed below do not resolve the error, call the OneTouch
®
Customer Care Line at 1 800663-5521.
ERROR POTENTIAL PROBLEM WHAT TO DO
1. Repeat the test with a new test strip. Make sure the
meter and test strip are at room temperature.
◆
Do not apply heat or cold to the meter.
Note: If you continue to get any error message,
compare the colour of the test strip confirmation dot
to the Colour Chart on the test strip vial. If the glucose
level is very low (2.8 mmol/L) or very high
(19.4 mmol/L), follow the advice of your Healthcare
Professional.
2. If these actions do not resolve the error, call the
OneTouch
®
Customer Care Line at 1 800 663–5521.
The meter detected a
temperature
problem.
DCO_05090602A_OTSS_OB_CA_ENG 12/3/03 1:27 PM Page 53