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Avaya Business Advocate User Guide February 2006 9
Preface
This section contains the following topics:
● Purpose on page 9
● Audience on page 9
● Reasons for reissue on page 9
● Related documents on page 10
● Availability on page 12
Purpose
The purpose of this document is to provide a general understanding of how Avaya Business
Advocate (BA) can be used for call and agent selection.
Audience
This document is written for:
● Contact center managers
● Contact center administrators
● Contact center supervisors
Reasons for reissue
This document has been reissued because the maximum range for Dynamic Threshold was
incorrect in the previous issue. The range should be 0% to 200% of the administered value.