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Administering Business Advocate on Communication Manager
82 Avaya Business Advocate User Guide February 2006
● Dynamic Percentage Adjustment Skill Hunt Group form
● Service Level Target Skill Hunt Group form
● ACW Considered Idle? System Feature-Related System
Parameters form
● Auto Reserve Agents System Feature-Related System
Parameters form
Dynamic Queue Position:
● Dynamic Queue Position Skill Hunt Group form
● Service Objective VDN Vector Directory Number form
Service Objective:
● Service Objective (activate for
agent)
Agent Agent LoginID form
● Service Objective (set target
objective)
Skill Hunt Group form
● Call Selection Measurement (CWT
or PWT)
System Feature-Related System
Parameters form
Service Level Supervisor:
● Service Level Supervisor
(administer for skill)
Skill Hunt Group form
● Activate on Oldest Call Waiting Skill Hunt Group form
● Call Selection Override System
Skill
Feature-Related System
Parameters form
Hunt Group form
● Overload Thresholds Skill Hunt Group form
● Dynamic Threshold Adjustment Skill Hunt Group form
● Service Level Target Skill Hunt Group form
● Reserve Agents Agent Agent LoginID form
Predicted Wait Time (PWT) System Feature-Related System
Parameters form
Feature Decision
level
Where administered