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Developing your strategy
Avaya Business Advocate User Guide February 2006
47
Feature combinations to avoid
The PAD agent selection method should not be used with Greatest Need or Skill Level call
selection methods.
EAD-LOA
● Skill Level
● Predicted Wait Time
● Service Objective
● Service Level Supervisor
PAD
● Percent Allocation
● Dynamic Percentage Adjustment
● Auto Reserve Agents
● Service Level Supervisor
Agent selection Method Recommended to work with