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Avaya Business Advocate User Guide February 2006 107
Feature interactions
This section provides important information about how various Business Advocate and
Communication Manager features interact, and the effect that these interactions can have on
administration, call handling, and reporting.
This section includes the following topics:
● BCMS and VuStats on page 108
● Direct Agent Calls on page 109
● Least Occupied Agent on page 110
● Location Preference Distribution on page 111
● Percent Allocation on page 112
● Service Level Supervisor and reserve agents on page 115
● Service Objective on page 117
● Work time and occupancy on page 118