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Administration procedures
Avaya Business Advocate User Guide February 2006
103
How to administer Dynamic Queue Position
To administer Dynamic Queue Position:
1. At the command line prompt of your SAT or terminal emulator, enter:
change hunt-group xxx
where xxx is the number of the skill to which calls will be queued.
2. Press Return.
3. Go to page 2 of the Hunt Group form.
4. Enter y in the Dynamic Queue Position? field.
5. Press Enter to save your changes.
How to administer a Service Objective for a VDN
To administer a service objective for a VDN:
1. At the command line prompt of your SAT or terminal emulator, enter:
change vdn xxxx
where xxxx is the number of the VDN for which you want to activate Dynamic Queue
Position.
2. Press Return.
3. In the Service Objective(sec): field, enter your target objective in seconds.
4. Press Enter to save your changes.
Administering Service Level Supervisor
Service Level Supervisor automatically manages agents during periods of peak loads by
activating reserve agents or activating Call Selection Override when predefined thresholds are
exceeded. Dynamic Threshold Adjustment works with Service Level Supervisor to automatically
adjust your thresholds as needed to activate reserve agents to help meet your administered
service level goals. See Service Level Supervisor
on page 86 for more information about how
this feature works.
This section includes the following topics:
● Where is Service Level Supervisor administered? on page 104
● How to administer Service Level Supervisor for a skill on page 104
● How to administer a Reserve Agent on page 105
● How to administer Call Selection Override system wide on page 106