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Avaya Business Advocate User Guide February 2006 79
Administering Business Advocate on
Communication Manager
This section provides details on administering Business Advocate through the switch software.
This section following topics:
● Requirements for setting up Business Advocate on page 79
● Administration procedures on page 91
Requirements for setting up Business Advocate
This section is designed to introduce you to the requirements for administering Business
Advocate features.
This section includes the following topics:
● System requirements on page 80
● Communication Manager or CMS Supervisor? on page 80
● Business Advocate decisions at a glance on page 81
● System-level decisions on page 83
● VDN-level decisions on page 84
● Skill-level decisions on page 85
● Agent-level decisions on page 89