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Avaya Business Advocate User Guide February 2006 13
Overview of Business Advocate
This section provides an overview of how Business Advocate can be used to help meet the
goals of your contact center.
This section includes the following topics:
● Overview on page 14
● Introduction to Business Advocate on page 17
● Selecting calls on page 21
● Selecting agents on page 32
● Automated agent staffing adjustments on page 39
● Developing your strategy on page 43