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Quantum Scale System
9 - 3 Troubleshooting
Problem Suggestion
Troubleshooting Continued...
Gross Negative
Weight Displayed on
Screen (-----)
1. Make sure Scale Platter is clear.
2. Make sure Scale Platter is properly
seated.
3. PRESS [REZERO].
4. PRESS [POWER] to turn scale
ON/OFF.
5. Press the Reset Button.
6. Call for service.
Over Gross Weight
Displayed on Screen
1. Make sure Scale Platter is clear.
2. Make sure Scale Platter is properly
seated.
3. PRESS [REZERO].
4. PRESS [POWER] to turn scale
ON/OFF.
5. Press the Reset Button.
6. Call for service.
PLU Not Found
1. Check PLU Number.
2. Call Supervisor to check PLU
information.
Primary Label
Message
1. Check to see that labels are loaded
correctly.
2. Check to see that the cassette is
properly engaged.
System Prompts You
To Take Label And No
Label Is Present
1. Make sure that the Label exit is clear.
Partial Non-Printed
Label Is Exposed Near
Label Cassette
Opening
1. Remove the Label Cassette and
check to see that the labels are
properly threaded. Re-insert the
cassette when done.
2. If problem persists, call for service.
Out of Labels Message 1. Remove the Label Cassette and
check to see that if labels are out.
2. Load new labels.
3. Re-insert the cassette when done.