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38 Troubleshooting and repair Welch Allyn VSM 300 Series
Required equipment
810-1784-xx Vital Signs Monitor 300 Series Software Upgrade Tool CD-ROM
008-0842-xx Vital Signs Monitor 300 Series serial cable
PC with the following:
• Windows XP SP2 or Windows 2000 SP4 operating system
• Intel Pentium IV CPU, or equivalent
• 256 MB RAM memory
• CD-ROM drive
• At least 20 MB available hard-disk space
• Available printer
• Available RS-232 serial communications port, 9-pin, D-style (If no RS-232 port is
available but a USB port is available, you must have a USB-to-serial (DB9) adaptor (not
supplied). For Windows 2000 and XP operating systems, the supported adapter is
KEYSPAN USB serial adapter USA-19HS.)
Warranty service
All repairs on products under warranty must be performed or approved by Welch Allyn.
Refer all warranty service to Welch Allyn Factory Service or another authorized Welch
Allyn Service Center.
Non-warranty service
Welch Allyn Factory Service and authorized Service Centers support non-warranty repairs.
Contact any Welch Allyn regional service center for pricing and service options. Welch
Allyn offers modular repair parts for sale to support non-warranty service. This service
must be performed only by qualified customer biomedical/clinical engineers using the
VSM service manual (810-1651-XX).
Installation and setup
To install the utility
1. Insert the Service Utility distribution disk (810-1784-xx) into the CD-ROM drive of the
installation PC.
2. Install the utility software.
a. If Autorun is enabled on the CD-ROM drive, an installation program starts. Follow
the on-screen installation instructions.
b. If Autorun is not enabled, use Windows Explorer to navigate to the CD-ROM drive
and run setup.exe. Follow the on-screen installation instructions.
Caution Unauthorized repairs will void the product warranty.
Note
Using the procedure described in this document to upgrade the NIBP software to
version 3.20.00 does not void the warranty.
Note
Remove any previous versions of the service utility before installing this version.
(See “Uninstalling older versions of the utility” on page 53.)