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6 Service overview Welch Allyn VSM 300 Series
Returning products
To return a product for service, contact Welch Allyn Technical Support and request a
Return Material Authorization (RMA) number.
When requesting an RMA, please have the following information available:
• Product name, model number, and serial number
• A complete return shipping address, including a contact name and phone
number; include any special shipping instructions
• A purchase-order number or credit-card number if the product is not covered by
warranty or service agreement
• A full description of the problem or service request
To ship the monitor, please observe these packing guidelines:
• Remove from the package all hoses, connectors, cables, sensors, power cords,
and other ancillary products and equipment, except those items that might be
associated with the problem.
• Use the original shipping carton and packing materials, or as close an
approximation as possible.
• Include a packing list.
• Write the Welch Allyn RMA number with the Welch Allyn address on the outside
of the shipping carton.
United States federal regulations require that any unit received by Factory Service must
be free from blood-borne pathogens before processing. All incoming products are cleaned
as well as possible, but products that cannot be effectively cleaned cannot be accepted
for repair. Please thoroughly clean all organic residues from the product before shipment.
This will ensure safe receipt, processing and repair, and will help expedite the return of
your monitor.
Product configurations
Model numbers for the configurations are as follows:
Note
Welch Allyn does not accept returned products without an RMA.
Model Features Model Features
53000 Standard (NIBP, Pulse Rate, and MAP) 530T0 Standard + Temperature
5300P Standard + Printer 530TP Standard+ Temperature + Printer
53N00 Standard + Nellcor
®
SpO
2
53S00 Standard + Masimo
®
SpO
2
53NT0 Standard + Nellcor SpO
2
+ Temperature 53ST0 Standard + Masimo SpO
2
+ Temperature
53N0P Standard+ Nellcor SpO
2
+ Printer 53S0P Standard + Masimo SpO
2
+ Printer
53NTP Standard +Nellcor SpO
2
+ Temperature+ Printer 53STP Standard + Masimo SpO
2
+ Temperature + Printer