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Administering the Switch for CMS High Availability Systems
CentreVu
CMS R3V8 High Availability
Connectivity, Upgrade and Administration
Setting Up Version and Release Values 4-5
Setting the
Adjunct CMS
Release
4
Use the System Parameters Features form to set the Adjunct CMS
Release. Depending on switch release, this field can be found on
different pages.
change system-parameters features Page X of Y
CALL CENTER SYSTEM PARAMETERS
AGENT AND CALL SELECTION
MIA Across Splits or Skills? n
ACW Agents Considered Idle? y
Call Selection Measurement: current-wait-time
REASON CODES
Aux Work Reason Code Type: none
Logout Reason Code Type: none
CALL MANAGEMENT SYSTEM
Adjunct CMS Release: R3V8
ACD Login Identification Length: 0
BCMS/VuStats Measurement Interval: hour
BCMS/VuStats Abandon Call Timer (seconds):
Validate BCMS/VuStats Login IDs? n
Clear VuStats Shift Data: on-login
Field Definition
Adjunct CMS Release The Adjunct CMS Release must be set to
R3V8 or later to use the High Availability
option.