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Upgrading CMS to the High Availability Option
CentreVu
CMS R3V8 High Availability
Connectivity, Upgrade and Administration
Setting Up CMS on an HA Server 3-41
# Number of shifts (1-4):
1
# Enter the start time for shift 1 (hh:mmXM):
08:00AM
# Enter the stop time for shift 1 (hh:mmXM):
05:00PM
# Number of agents logged into all splits/skills during
# shift 1 (1-Maximum):
100
# Enter the start time for shift 2 (hh:mmXM):
# Enter the stop time for shift 2 (hh:mmXM):
# Number of agents logged into all splits/skills during
# shift 2 (1-Maximum):
# Enter the start time for shift 3 (hh:mmXM):
# Enter the stop time for shift 3 (hh:mmXM):
# Number of agents logged into all splits/skills during
# shift 3 (1-Maximum):
# Enter the start time for shift 4 (hh:mmXM):
# Enter the stop time for shift 4 (hh:mmXM):
# Number of agents logged into all splits/skills during
# shift 4 (1-Maximum):
# Maximum number of trunk groups based on switch type:
# Release(s) Value
# Definity-G3V2/Definity-G3V3/Definity-G3V4 666
# Definity-G3V5/Definity-R6/R7/Definity-R8 666
# Number of trunk groups (0-Maximum):
20
# Maximum number of trunks based on switch type:
# Release(s) Value
# Definity-G3V2/Definity-G3V3/Definity-G3V4 4000
# Definity-G3V5/Definity-R6/R7/Definity-R8 4000
# Number of trunks (0-Maximum):
100