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Upgrading CMS to the High Availability Option
CentreVu
CMS R3V8 High Availability
Connectivity, Upgrade and Administration
Performing a Maintenance Backup (Administration Data Only) 3-12
Performing a Maintenance Backup (Administration Data
Only) 3
When the CMS technician arrives onsite, they perform an initial
maintenance backup on the original server. This backup should include
only CMS system administration data, ACD-specific admin data, and
non-CMS data.
Note:
Once this backup is started, CMS users must not make any new
administrative changes to the system until the upgrade process is
finished.
Procedure 3
1. From the CMS main menu, select the Maintenance - Back Up
Data option.
The Back Up Data window is displayed. Select the following data
backup options:
• CMS System Administration data
• ACD-specific admin data
• Non-CMS data
Exclude Historical data from this backup
2. Press the Enter key to move the active cursor to the action list in the
upper right corner of the window active.
3. Select the Run option and press Enter.
The HA upgrade entails the use of multiple backup tapes. Be
careful to label these tapes appropriately; use of the wrong tape
during a migration or restore may result in failure to achieve an initial
state of synchronization between the two HA servers.
CAUTION