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Administering the Switch for CMS High Availability Systems
CentreVu
CMS R3V8 High Availability
Connectivity, Upgrade and Administration
Overview 4-1
Administering the Switch for CMS High Availability
Systems 4
Overview 4
Before a
CentreVu
®
Call Management System (CMS) high availability (HA)
system can collect and process Automatic Call Distribution (ACD) data from
the
DEFINITY
®
switch, a special hardware interface on the switch must be
properly administered. Each switch can use a number of different interfaces
to communicate to a CMS computer.
The switch administration procedures described in this chapter apply to the
following
DEFINITY
switches:
• Generic 3si (G3si)
• Generic 3r (G3r)
• Generic 3csi (G3csi)
For additional information about switch administration, refer to the
appropriate switch administration documents.
Multiple ACDs
(Switches) on
HA Systems
4
If the customer has purchased the High Availability option, you must connect
a link from one C-LAN circuit pack to one CMS computer, and a second link
from a different C-LAN circuit pack to another CMS computer.
In addition to having the correct CMS R3V8 load, the
Definity
switch must be
optioned with a switch version of V8, Call Center Release of 8.1, and Adjunct
CMS Release of R3V8, as specified below in “Determining Switch/CMS
Compatibility” on Page 4-2.
The two CMS computers used in a dual server HA system can collect
identical data from up to eight switches. From the perspective of the CMS
computer, each switch represents one ACD. For HA systems, all switches
connect to the servers via TCP/IP. The switch administration procedures
shown in this chapter are applicable whether you are setting up one switch or
eight switches; each switch requires a link to the CMS computer.
Setting Up Version and Release Values 4
This section contains switch administration activities that must be done for all
G3 switches (si, r, and csi) before you administer the switch-to-CMS
computer link.