Filter
Top Products
Upgrading CMS to the High Availability Option
CentreVu
CMS R3V8 High Availability
Connectivity, Upgrade and Administration
Setting Up CMS on an HA Server 3-35
25. Enter the stop time for shift 1; for example, 05:00pm.
The program responds:
26. Enter the number of agents logged in during the shift.
Steps 24 through 26 repeat for the number of shifts entered in
Step 23
.
When all shifts have been set up, the program responds:
27. Enter the number of trunk groups associated with this ACD. The
program responds:
28. Enter the number of trunks associated with this ACD. The program
responds:
29. Enter the number of unmeasured trunk facilities associated with this
ACD. If the switch supports call work codes, the program responds:
Number of agents logged into all splits/skills during
shift 1 (0-XXX):
NOTE
Number of trunk groups (0-XXX):
Number of trunks (0-XXXX):
Number of unmeasured facilities (0-XXXX):
Number of call work codes (X-XXXX):