Filter
Top Products
Upgrading CMS to the High Availability Option
CentreVu
CMS R3V8 High Availability
Connectivity, Upgrade and Administration
Setting Up CMS on an HA Server 3-15
• Connected the NTS and the CMS computer to the network hub unit.
See
CentreVu
®
CMS R3V6 Sun
®
Enterprise™ 3000 Computer
Connectivity Diagram
(585-215-865),
CentreVu
®
CMS Sun
®
Enterprise™ 3500 Computer Hardware Connectivity Diagram
(585-215-877), or
CentreVu
®
CMS Sun
®
Ultra™ 5 Computer
Connectivity Diagram
(585-215-872).
Setting
Authorizations
3
Overview 3
Before setting up CMS, TSC personnel need to set authorizations for
CMS features purchased by the customer. Authorizations apply to all
administered ACDs.
You can use the auth_set option in the CMS Services menu (cmssvc)
to do the following:
• Set the purchased version of CMS
• Authorize the following packages and features, if authorized by the
customer:
— Forecasting
— Vectoring
— Graphics
— External Call History
— Expert Agent Selection (EAS)
— External Application
— Vector Directory Numbers (VDNs)
—
CentreVu
Supervisor
—
CentreVu
Report Designer.
• Change the number of agents, ACDs, or Supervisor logins.