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Cisco Support Website
The Cisco Support website provides online documents and tools for troubleshooting and resolving
technical issues with Cisco products and technologies. The website is available 24 hours a day at
this URL:
http://www.cisco.com/en/US/support/index.html
Access to all tools on the Cisco Support website requires a Cisco.com user ID and password. If you
have a valid service contract but do not have a user ID or password, you can register at this URL:
http://tools.cisco.com/RPF/register/register.do
Note Before you submit a request for service online or by phone, use the Cisco Product
Identification Tool to locate your product serial number. You can access this tool from the
Cisco Support website by clicking the Get Tools & Resources link, clicking the All Tools
(A-Z) tab, and then choosing Cisco Product Identification Tool from the alphabetical list.
This tool offers three search options: by product ID or model name; by tree view; or, for
certain products, by copying and pasting show command output. Search results show an
illustration of your product with the serial number label location highlighted. Locate the serial
number label on your product and record the information before placing a service call.